If you have any questions, please contact your manager
If you've decided to purchase a car, leave a request on our website, and a specialist will contact you to clarify the parameters of the desired vehicle and budget. You can also call the hotline at 0 800 209 413 to place an order.
After discussing all parameters and budget, our specialist begins searching for suitable options at auctions. We evaluate them and coordinate the final lot with you for bidding. The search continues until we find an option that fully meets your requirements.
When a suitable lot is found, we thoroughly check the technical condition of the car. For this, we use databases such as DMV (Department of Motor Vehicles) to obtain information about the number of owners, actual mileage, accidents, and the seller.
If doubts arise, we select another, more reliable option. After verification, the final cost is calculated, and a cooperation agreement is signed.
To participate in bidding, it is necessary to conclude a contract and make a minimum deposit (usually $500). If the lot is won, we move to the next stage — payment for the car.
If the budget is exceeded at the auction, we will offer an alternative option or return the deposit at your request.
After winning at the auction, you receive an international document (invoice), including the cost of the car, auction commissions, and fees. This is your first payment, which must be made within 3 days. Late payment may lead to sanctions, and part of the deposit will go to cover the fine.
After payment, the car remains at the auction site waiting for shipment. At this stage, you pay part of the transportation cost and 50% of our services (second payment). The car is sent to the port for delivery to Europe. All cargo is insured, and tracking is done online. Delivery to a European port takes about 30 days.
The car is delivered to ports in Germany or Lithuania, where it is parked waiting for shipment to Kazakhstan. At this stage, the third payment is made, including parking expenses, transportation to Kazakhstan, and the remaining 50% of our services. Parking is paid for each day the car is idle at the port.
Customs clearance is paid after the car arrives at the Kazakhstan border (fourth payment). This is handled by our experienced brokers, who complete the process in 5-10 working days. We guarantee quick processing without extra costs.
After delivery and customs clearance, you can pick up the car yourself or use our delivery services to a service station or to your city.
If the car requires repairs, we will deliver it to the station of your choice or to our service station for restoration.
You can handle the repairs yourself or entrust it to us. We provide a preliminary calculation of repair costs even before buying the car
If you use our services, the repair will be carried out at a pre-agreed price.
Yes, certification is mandatory for legal operation of the car on the roads of Kazakhstan. You can undergo certification yourself or use the services of our certification centers. This process takes 1-2 days.
Car registration is possible after certification. You can process the documents yourself or through our technical department, which will organize registration at a specialized center within 1 working day.
Please note that the personal presence of the owner is mandatory for registration.
