Guarantees and Car Import Process
- How to Calculate Vehicle and Delivery Costs?
We provide a preliminary calculation to help you understand the total cost of the vehicle and associated expenses. The calculation includes:
Auction price, Delivery, Customs clearance, Repairs and spare parts, Registration, Our services
The market often underestimates repair costs, leading to unexpected expenses. Our team of technical specialists: Accurately determines the cost of work and parts, Monitors the repair process at service centers, Provides detailed calculations, including the actual cost of parts and labor
Considering all expenses, you save 10-30% compared to the market price of a similar car in Kazakhstan. In the premium segment, savings can reach 50%. We take into account all factors:
Vehicle location, Customs clearance cost, Spare parts and repair expenses, To offer you the optimal option
Leave a request for selection and calculation, and we'll help you make the right decision.
- How to Submit a Car Selection Request?
You can submit an application on the website call the hotline at 0 800 209 413. Our specialist will contact you to clarify the vehicle parameters.
We select vehicles that match your budget and requirements
If you're undecided or want to learn more about car delivery from the USA and Canada, our specialists will consult you. You can also subscribe to updates for vehicles of interest and receive current offers with full information and prices for Kazakhstan.
- Vehicle Selection and Verification Process
After discussing your criteria and budget, our specialist: Selects options from Copart, IAAI, and Manheim uctions Carefully checks the vehicle condition Avoids offers with serious damages, including flood-damaged cars or vehicles with engine or transmission defects
Before bidding, we: Check the vehicle history through the DMV database Verify number of owners Check mileage and accidents Assess seller reliability Continue searching if a lot raises doubts
- How to Avoid Purchasing Flood-Damaged Vehicles
We meticulously check the vehicle history: Flood-damaged vehicles are marked as "water/flood" in the DMV database Even minor flooding results in such a mark Visual inspection helps identify potential defects You can be confident we won't offer such a vehicle
- When and With Whom to Sign a Contract?
After selecting and verifying the vehicle, we sign a cooperation agreement with Operator, the official representative of Operator-Ex Inc. in Kazakhstan.
- Is Prepayment Required?
Full prepayment is not necessary. You make a deposit ($500 or 10% of the bid for cars over $20,000) after signing the contract. The deposit covers expenses if the car is won but not paid for
- Purpose of the Deposit
Required for auction participation. Fully refunded if the car is not won or you decline the purchase
- Как происходят торги за желаемый автомобиль?
Чтобы мы с вами приступили к торгам за желаемый лот, нам необходимо заключить договор и внести минимальный депозит для участия в аукционе. После чего в нужную дату и время наш байер принимает участие в торгах на ряду с другими бизнес-участниками аукциона. Когда автомобиль выигран, он поступает на площадку аукциона, где ожидает оплаты и дальнейшей транспортировки.
Мы с вами участвуем в торгах за выбранный автомобиль отталкиваясь от оговоренной ранее суммы (бюджета на покупку). Если ставка за желаемый лот выходит выше этой сумму, мы пропускаем данный автомобиль на находим следующий, что удовлетворяет ваши критерии и бюджет. Благо на аукционах есть десятки вариантов авто, что удовлетворяют любой, даже самый тонкий запрос. Но так же, если мы не смогли выиграть для вас желаемый автомобиль, вы запросить возврат депозита и мы вам его вернём в полном размере.
- Payments After Lot Win
First payment: Invoice for car price and auction commissions (within 3 days). Second payment: ransportation and 50% of our services. Third payment: Parking, delivery to Kazakhstan, remaining 50% of services. Fourth payment: Customs clearance
- What happens after the car payment is made?
After payment, the vehicle remains at the auction site. Then you make a second payment including transportation and 50% of our services. The car is then sent to the port for delivery, which takes about 30 days.
- What happens when the auto has arrived at a port in Europe?
The car is delivered to ports in Germany or Lithuania and placed in a parking lot. At this stage you make a third payment, which includes the cost of parking, delivery to Kazakhstan and the remaining 50% of our services.
- How can I protect my car from damage during transportation?
All vehicles are insured in case of damage during transportation. We work only with trusted carriers who ensure the safety of all parts.
- When to pay for customs clearance?
Customs clearance is paid before the vehicle arrives in Kazakhstan. This is your fourth payment. The process takes 1-2 working days.
- Vehicle Registration and Post-Delivery Support
Registration possible after vehicle certification. Can be done independently or through our services. Requires owner's personal presence and full document package
- Handling Unexpected Damages
Registration possible after vehicle certification. Can be done independently or through our services. Requires owner's personal presence and full document package
- Additional Guarantees
All vehicles are insured during transportation. We work only with verified carriers. Detailed repair cost calculations. Collaboration with distributors for best spare parts prices