Guarantees

• How do I calculate the car price and understand how much delivery will cost?

  We perform a preliminary calculation of the car cost so that you can get an idea of the final amount. The calculated version will include: auction price, delivery, customs clearance, repairs, spare parts, registration, and our services.

  There is a problem in the market that some companies often unjustifiably underestimate the cost of repairs. As a result, the car becomes more expensive than expected, because the initial repair cost was calculated incorrectly.

  For an accurate budget calculation, our team has a technical department that determines the cost of work and spare parts, as well as controls the repair process at the auto service station. We offer detailed calculations, taking into account damaged parts, real prices for spare parts, and the costs of work at our station. All calculations are sent to you for consultation and approval.

  Taking into account all costs, savings can be between 10-30% of the market value of a similar car from Autoria, and in the premium segment, savings can reach 50%.

  We consider factors such as the state where the car is located, the cost of customs clearance, expenses for spare parts, and repair work. This allows us to calculate the exact cost and compare it with offers on the Moldovan market so that you can choose the best option.

  Submit a request for selection and calculation, and we will help you establish the best price.

• How can I submit a request for selecting a car according to my criteria?

  To submit a request, you can call the hotline 022 802 461 (free within Moldova) or fill out the form on the website. Our specialist will contact you to clarify the parameters of the car.

  We select cars based on your budget and requirements. If you haven't decided on a car yet or want to learn details about delivery from the USA and Canada, our specialists will consult you.

  You can subscribe to updates for cars of interest in the chat-bot and receive current offers with complete information and price in Moldova.

• How does the car selection and verification process work?

  After we discuss all the criteria and budget with you, our specialist begins searching for lots at auctions. We select suitable options on Copart, IAAI, and Manheim and carefully check the condition of the car.

  Important! We do not offer flooded cars or cars with damaged engine or gearbox.

  Before the auction, we check the car's history in the DMV database: number of owners, mileage, accidents, and seller reliability. If the lot raises suspicions, we continue the search.

• How do you avoid purchasing flooded cars?

  The question about flooded cars concerns many clients and is completely justified. However, such cars are marked in the DMV database as "water/flood". Even in the case of a minor flood, the car necessarily receives this mark. It can also be determined visually. We check the car's history so that you can be at ease.

• At what stage is the contract concluded? With whom is it signed?

  After choosing the car and checking its condition, we conclude a cooperation contract. You will receive the contract to familiarize yourself with it, after which you will sign it.

  The contract is concluded with the company "Operator", the official representative of Operator-Ex Inc. in Moldova, which represents your interests at auctions.

• Is it necessary to make a deposit?
  faqPage.item6.content
• Why is a deposit necessary?

  The deposit is an auction requirement for participation. If the car is not won or you give up participation, the deposit is fully returned.

• How Does Bidding for the Desired Car Work?

  In order for us to start bidding for the desired item, we need to sign a contract and make a minimum deposit to participate in the auction. After that, at the desired date and time, our buyer takes part in the bidding along with other business participants of the auction. When the car is won, it arrives at the auction site where it awaits payment and further transportation.

  You and I participate in the bidding for the selected car based on the previously agreed amount (budget for the purchase). If the bid for the desired lot is higher than this amount, we skip this car to find the next one that meets your criteria and budget. There are dozens of variants of cars at auctions that satisfy any, even the most delicate request. But also, if we could not win for you the desired car, you can request a refund of the deposit and we will return it to you in full.

• What payments follow after winning the lot?

  After winning the lot, we prepare an invoice for the car payment, including commissions - this is the first payment. Payment must be made within 3 days after the auction.

• What happens after paying for the car?

  After payment, the car remains at the auction site. Then the second payment must be made for transport and 50% of our services. The car is sent to the port for delivery to Europe, and delivery takes approximately 30 days.

• What happens when the car arrives at the European port?

  The car arrives at ports in Germany or Lithuania, where it is placed in a parking lot. Here the third payment must be made, which includes the cost of parking, delivery to Moldova, and the remaining 50% of our services.

• How can I protect the car from damage during transport?

  We insure all cars against damage during transport. Our verified carriers ensure the preservation of all auto parts, including small ones.

• When should customs clearance be paid?

  Customs clearance is paid before the car arrives in Moldova - this is the fourth payment. The customs clearance process takes 1-2 working days.

• How do I register the car after repair?

  Registration is possible after car certification. You can organize certification independently or through our centers. For registration at the Service Center, the personal presence of the owner and necessary documents are required.

• What do I do if the car arrives with unexpected damage?

  To avoid such situations, we check the car at the selection stage. In case of doubts, an expert can be called to the auction.

• How is the cost of repair guaranteed?

  We calculate the cost of repair, taking into account damage to the body and salon. Our calculation can be verified at any auto service station. We also offer the best prices for parts thanks to our distributors.